Confidentiality

Billing Arrangements

Confidentiality
The practice will not disclose your personal health information to any party unless there is a legal obligation eg subpoena or court orders, certain infectious diseases.

This is one of the reasons why, except for under exceptional circumstances pre-arranged with the doctor, the practice is unable to give out test results over the telephone.

We collect the following personal information on all patients:
Full Name, DOB, Medicare details, Address, Emergency contact person, Ethnicity.

This information is collected by the reception staff and entered on the computer system.  Your personal information is used to ensure that we have the correct patient booking, and to ensure your medical history is allocated to the correct record. Only in a medical emergency we will contact your nominated emergency contact. Access to your personal information is only available to staff and Doctors with computer log in access.

Security of your records is of paramount importance to us, and all computers have log in procedures that have to be followed to ensure unauthorised access is not permitted. We have an antivirus on the system that will prevent hacking from outside sources.

Results/ follow up appointments.

For medico legal reasons we ask you to make a follow up appointment for your results. Results are not routinely given out over the phone and administration staff are not qualified to discuss results with patients. It is your responsibility to make an appointment to follow up test results.